Privacy Policy – GlowRoots

Introduction

GlowRoots (“we”, “our”, “us”) operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store, make a purchase, or interact with our services.

By using this website, you consent to the practices described in this policy.


Information We Collect

We collect the following types of information:

1. Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third‑party providers)

GlowRoots does not store your full credit card information.

2. Device Information

Automatically collected when you browse our store:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Pages viewed

  • Interaction data

This helps us improve your shopping experience and detect fraud.

3. Order Information

Details related to your purchases, including:

  • Products ordered

  • Order value

  • Delivery preferences

  • Tracking information

4. Customer Support Information

If you contact us, we may collect:

  • Email content

  • Attachments

  • Additional details you provide voluntarily


How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you

  • Provide customer support

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and protect our customers

  • Comply with legal obligations


Payment Processing

Payments are handled by secure third‑party providers such as:

  • Credit card processors

  • PayPal

  • MBWay

GlowRoots does not store or access your full payment details.


Order Fulfillment

To ensure fast and reliable delivery, some orders may be shipped directly by our logistics partners. These partners only receive the information necessary to complete your delivery.


Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Fraud prevention tools

We do not sell or rent your personal information.


Cookies

We use cookies to:

  • Keep your cart active

  • Remember your preferences

  • Improve website performance

  • Analyze traffic

You can disable cookies in your browser settings, but some features may not work properly.


Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Object to processing

  • Request data portability

To exercise these rights, contact us at: support@glowrootsbiz.com


Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders

  • Provide services

  • Comply with legal requirements


Security

We use industry‑standard security measures to protect your data. While no system is 100% secure, we take all reasonable steps to safeguard your information.


Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.


Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

GlowRoots Support Email: support@glowrootsbiz.com Website: glowrootsbiz.com